About me

First Name

Debi

Role

Organisational Psychologist

What I do

Extended description

Debi’s purpose is to inspire, engage and create a thriving environment that is a happier, healthier place.  Focusing on enabling a customer centric culture, alignment and collaboration to unleash and enhance human and organisational flourishing.  Her philosophy is based on the premise; to engage others we need to be engaged ourselves and capitalise on our strengths, energy and gifts to stimulate excellence before we can truly engage our customers, creating trust, value and loyalty.
Successful change requires engagement, consultation, collaboration, empowerment and great communication.  Understanding psychology, human behaviour, habits, generational mindsets and neuroscience supports the learning journey whilst minimising the ‘pain’.

To create well-being we need more synergies and integration between all areas that define ‘life’; work, home/family, community and health.
Debi holds a Master’s Degree in Occupational and Organisational Psychology.  She is a member of the British Psychological Society. In Virgin Trains she enabled a change programme to enhance performance and customer engagement through maximising, connecting and aligning organisational and individual’s potential. She helped shape the strategic people and talent direction of the customer focussed business, with 3,200 employees and a turnover of just under £1 billion. The Abu Dhabi, Government (Department of Economic Development) has employed her as a Change Mentor to help build the UAE country by accelerating the development of its top leaders to achieve rapid and sustainable growth of GDP; diversify the economy, using 360 strengths inventory and Customer Centric measure (Market Responsiveness Index) to drive superior performance. Debi developed leadership, sales and coaching skills in IBM where she trained leaders, managers and professionals.
She has worked on various assignments in Europe, America, Australia and Middle East with a wide spectrum of commercial and public sector clients including: Hay Group, Goodwood, Market Culture Strategies, Ernst & Young LLP Saudi, Henley Management College, DVLA (Driving and Vehicle Licensing Agency) IBM and Virgin Trains.
Debi’s clients describe her as inspirational, warm, energetic, unique and humorous, someone who brightens a room when she walks into it.  She has an energy that is contagious, highly positive and  has a passion about development of customer centric organisations and high performing individuals.

Keywords

Change

Key Competency

Debi is an established Corporate Psychologist, strategic facilitator, coach and trainer, with over twenty years’ experience of successful results with business leaders, managers and high performance teams. Developing critical skills and behaviours for business, personal goals, sustainable change and competitive advantage.

My Company

Company Keywords

Customer experience